Lesson 1: How To Introduce Yourself In 4 Simple Steps
Lesson 2: How to Answer the Phone Correctly
Lesson 3 - 21 Words to Describe Your Job
Lesson 4 - Understanding Phrasal Verbs
Lesson 5 - 50 Phrasal Verbs for the Office
Lesson 6 - How to Contradict Politely
Lesson 7 - Much & Many
Lesson 8 - Other Ways to Say "I Don't Know"
Lesson 9 - De-escalation Methods
Lesson 10 - Managing Complaints
Lesson 11 - How to be More Polite
Lesson 12 - Making Formal Requests
Lesson 13 - OSASCOMP
Lesson 14 - Professional Emails - Email Greetings and Expressions
Lesson 15 - Asking for Clarification
Lesson 16 - Giving Bad News
